Privacy Policy
============================================================
Privacy Policy
Pool Rx LLC
Effective Date: March 19th, 2026
Important Notice Regarding Text Messaging Data
Pool Rx LLC ("we," "us," or "our") DOES NOT share customer opt‑in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt‑in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt‑in records and timestamps for all communication channels (SMS, email, etc.)
Non‑Personal Information
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Customer Communication
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. How We Use Your Information
We use collected data for:
Providing and improving our services
Processing transactions and payments
Communicating with you about your inquiries, appointments and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Use Case Description
This campaign sends Appointment, Account, Order and Service messages from Pool Rx LLC related to customers' account, orders or services clients have requested or scheduled. These messages may include appointment reminders, order confirmations, account notifications and order/service information to customers who explicitly opt in to receive these messages by filling out a web form on our website or calendar. Message frequency may vary and depends on the services the customer has requested.
AND
This campaign also sends occasional promotional messages from Pool Rx LLC related to marketing messages. These messages may include special offers, discounts and new product updates to customers who explicitly opted in to receive these messages by filling out a web form on our website or calendar. Message frequency is limited and promotional content is related to the services the customer has requested or shown interest in.
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support and important updates.
Opt‑In & Consent
You will only receive messages if you have explicitly opted in.
We maintain timestamped records of all opt‑in actions.
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
Opt‑Out Instructions
You can cancel SMS notifications at any time by replying "STOP".
You will receive a final confirmation message, and no further messages will be sent unless you re‑opt in.
All opt‑out requests are processed immediately.
Message Frequency & Content
Message frequency varies based on your interactions with our business.
Messages will be directly related to the services you have requested.
We do not send promotional content without specific consent.
Help & Support
Reply "HELP" for assistance or contact us at [email protected]. Customer support is available during regular business hours.
Carrier Information
Standard message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Supported carriers include AT&T, Verizon, T‑Mobile, Sprint and most regional carriers.
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt‑in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent or trade personal information. We may share information with:
Service Providers
Third‑party vendors who assist in our operations (e.g., payment processing, appointment scheduling).
SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive.
All service providers are contractually obligated to maintain confidentiality and security.
Legal Compliance
If required by law, legal process or to protect our rights.
In response to valid law enforcement requests or court orders.
Business Transfers
In case of mergers, acquisitions or sale of assets.
In such cases, your data remains protected under the terms of this policy.
All the above categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information:
Encryption of sensitive data in transit and at rest.
Secure access controls and authentication mechanisms.
Regular security assessments and updates.
Employee training on data protection.
Breach notification protocols in accordance with applicable laws.
Secure backup systems and disaster recovery procedures.
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze site traffic and user behavior.
Remember your preferences.
Improve website functionality and user experience.
Measure the effectiveness of our services.
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights & Choices
You have the right to:
Access, update or delete your personal information.
Opt out of marketing emails by clicking "unsubscribe" in our emails.
Opt out of SMS messages by replying "STOP".
Request information on how we process your data.
Withdraw consent at any time for future communications.
Lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise these rights, please contact us using the information in Section 10.
8. Third‑Party Links
Our website may contain links to third‑party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Pool Rx LLC.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Pool Rx LLC
Email: [email protected]
Website: www.mypoolrx.com
By using our website and services, you consent to this Privacy Policy.
